Slow, slow, quick, quick ...
Is a new sense of urgency gripping the Information Commissioner's Office?
I only ask because things seem to be speeding up in the handling of one of my complaints, which had been affected by lengthy delays that I described here.
Three weeks ago I finally received an email from the Complaints Resolution Officer who will be examining the case. He asked me for some additional documentation.
Since I was a little busy at the time, and since the ICO had done nothing to investigate the complaint for the first 13 months since its submission, I hoped they might cut me a little slack on the time for me to reply.
Instead I was impressed to receive two reminders chasing me for this documentation (which I have now supplied) in the three weeks since it was first requested. The complaints officer involved in this case has certainly shown a devotion to speed of action which is rarely encountered in dealings with the ICO.
I now look forward to further fast-moving developments in this case - or is the urgency only required when it's my turn to do something?
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