Complaints

These pages have information about how to complain to the Â鶹¹ÙÍøÊ×Ò³Èë¿Ú, with links to the Â鶹¹ÙÍøÊ×Ò³Èë¿Ú’s Complaints Framework, the Â鶹¹ÙÍøÊ×Ò³Èë¿Ú’s regulator Ofcom and regular reports about complaints.

If you would like to understand how we collect and use personal data, please refer to our privacy notice.

Watch our short film to learn more about how the Â鶹¹ÙÍøÊ×Ò³Èë¿Ú responds to your feedback.

How to make a complaint

Phone

Record your complaint 24 hours a day:

03700 100 222*

03700 100 212* (textphone)

(*charged as geographic numbers)

Post

Â鶹¹ÙÍøÊ×Ò³Èë¿Ú Complaints
PO Box 1922,
Darlington,
DL3 0UR.