http://bbc-iplayer-help.local/ en http://bbc-iplayer-help.local/questions/computer-issues/play-controls <span>Why do the play controls remain on screen?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>The play controls (the progress bar, pause button and subtitles option) will remain on screen while the cursor (arrow/mouse pointer) is resting on the bar or while you're moving the cursor around the screen.</p> <p>If you move the cursor away from the play controls and let go of the mouse or trackpad, the bar will disappear after a few seconds.聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:42:28 +0000 Anonymous 4700 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/computer-issues/troubleshooting-computer <span>Troubleshooting problems on a computer or laptop</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>This page offers steps to try if you鈥檙e having problems with 麻豆官网首页入口 iPlayer on your computer.聽</p> <h3>Buffering or stuttering playback?聽</h3> <p>Head over to the聽<a href="/iplayer/help/questions/playback-issues/internet-speed-check" title="How do I check if my internet connection is fast enough for 麻豆官网首页入口 iPlayer?"><strong>How do I check if my internet connection is fast enough for 麻豆官网首页入口 iPlayer?</strong></a> page. This will help you check if this could be due to your internet connection, whether that鈥檚 between your computer and your internet router聽or your router's connection to your internet service provider. It may only take a couple of minutes to improve playback performance.</p> <h3>Other聽issues聽with the website</h3> <p>We recommend you follow the steps below in order:聽</p> <ol><li><strong>Close then reopen聽your internet browser</strong><br /> Make sure all windows and tabs are closed before restarting.聽<br /> 聽</li> <li><strong>Check you're using the latest version of your browser</strong><br /> Using a dated version of an internet browser can often be the cause of problems. You can check for updates in your browser settings. You can also聽check if your browser is up to date using websites like<strong> <a href="http://www.updatemybrowser.org">www.updatemybrowser.org</a>聽</strong>or聽<strong><a href="https://www.whatismybrowser.com/" title="www.whatismybrowser.com/">www.whatismybrowser.com/</a></strong>. (The 麻豆官网首页入口 is not responsible for the content of external sites.)聽<br /> 聽</li> <li><strong>Try a different browser</strong><br /> If you already have another browser, check to see if you can play programmes there. If you don't have another browser installed, try聽the next step.聽<br /> 聽</li> <li><strong>Clear your browser cache</strong><br /> Your browser will store recently visited websites in a temporary storage 'cache.'聽Clearing the cache can help improve performance. Check the聽<a href="/iplayer/help/questions/computer-issues/clear-cache-data" title="How do I clear the cache (browsing data or temporary internet files)?"><strong>How do I clear the cache (browsing data or temporary internet files)?</strong></a> page for advice on how to do this.聽<br /> 聽</li> <li><b>Restart your computer</b><br /> This is useful, particularly if you often聽leave your computer in sleep or hibernation mode.<br /> 聽</li> </ol><hr /><h3><strong>Still need help?</strong></h3> <p>Contact our support team if you鈥檝e tried the steps above and haven鈥檛 been able to resolve the problem. Provide as much information as possible including:</p> <ul><li>the browser you're using and any browsers you've tested this on</li> <li>the date and time the problem started</li> <li>whether the issue聽affects聽live TV channels or on demand programmes (or both)</li> <li>any error messages or numbers displayed when you try to play programmes</li> <li>details of any security or ad-blocking software</li> <li>whether the issue is related to a VPN or work network</li> <li>the steps you've taken to try to resolve the issue</li> </ul><p>You can contact us through our live chat service (have a look at the聽<a href="/iplayer/help/questions/need-more-help/live-chat" title="Can I contact you using Live Chat?"><strong>Can I contact you using Live Chat?</strong></a> page) or by selecting the <strong>Contact Us </strong>button below.</p> <p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:43:36 +0000 Anonymous 4745 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/computer-issues/full-screen-blank <span>Why do I get a blank screen when switching to full screen?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>When users switch to full screen, programmes may display a blank聽screen.</p> <p>This problem occurs on PCs with <strong>Windows 8.1 or below</strong>聽installed and is due to incompatibilities between the computer鈥檚 hardware (the machine itself) and the media player mode we use to play the programme.</p> <p>You may find that聽maximising聽the browser window is helpful as an interim measure.</p> <hr />If you鈥檙e seeing a blank screen regardless of whether you鈥檙e using full screen or not read the聽<strong><a href="/iplayer/help/questions/computer-issues/blank-screen">Why is聽there a blank screen where programmes would normally play?</a></strong> page. <p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:00 +0000 Anonymous 4848 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/computer-issues/javascript <span>Why do I need JavaScript and how do I enable it?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>JavaScript is a common computer language used by many websites, including 麻豆官网首页入口 iPlayer, in order to run correctly.</p> <p>If you already have JavaScript enabled but it is not recognised, try refreshing the page or <strong><a href="/iplayer/help/questions/computer-issues/clear-cache-data">clearing the <strong>browser cache</strong></a></strong>. We also recommend you use one of the <a href="/iplayer/help/questions/supported-devices/supported-browsers-os" title="Supported internet browsers and operating systems for 麻豆官网首页入口 iPlayer"><strong>browsers we support</strong></a> for use with 麻豆官网首页入口 iPlayer.</p> <h3>How to enable JavaScript</h3> <p><strong>Chrome on Desktop (on mobile it is always enabled)</strong></p> <ol><li>Go to Chrome <strong>Menu</strong></li> <li>Click on <strong>Settings</strong></li> <li>Click <strong>Privacy and Security聽</strong></li> <li>Select <strong>Site settings</strong></li> <li>Scroll and select <strong>JavaScript</strong></li> <li>Select <strong>Sites can use JavaScript</strong></li> </ol><p><strong>Safari on Mac OSX</strong></p> <ol><li>Launch Safari from your desktop or Dock</li> <li>From the main menu at the top of your screen, click <strong>Safari</strong> and then <strong>Preferences</strong></li> <li>Click the Security icon</li> <li>In the <strong>Web content</strong> section, ensure that the<strong> Enable JavaScript</strong> check box has been checked</li> <li>Close this window</li> </ol><p><strong>Safari on iOS聽</strong></p> <ol><li>From a Home screen on your iPhone or iPad, navigate to聽<strong>Settings </strong>then choose<strong>聽Safari</strong></li> <li>Tap聽<strong>Advanced. </strong>You may need to scroll down to find this聽</li> <li>Tap the聽<strong>JavaScript</strong> switch聽to turn on or off</li> </ol><p><strong>Microsoft Edge</strong></p> <ol><li>Click the three dots in the upper right-hand corner of the browser window</li> <li>Select <strong>Settings</strong> from the drop-down menu</li> <li>Select <strong>Cookies and site permissions </strong>from the left-hand menu</li> <li>Underneath the <strong>All Permissions</strong> heading, select the <strong>JavaScript</strong> menu item</li> <li>Toggle the <strong>Allowed</strong> setting to the right so that the toggle turns blue</li> <li>Close the settings window and refresh your browser</li> </ol><p><strong>Firefox</strong></p> <ol><li>In the URL type -聽<strong>about:config</strong></li> <li>In the search box type -聽<strong>javascript</strong></li> <li>Check <strong>javascript.enabled</strong> is set to <strong>true</strong></li> </ol><p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:45 +0000 Anonymous 4873 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/computer-issues/blank-screen <span>Why is there a blank screen on the website where programmes would normally play?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>If you鈥檙e getting a blank screen (like below) when using 麻豆官网首页入口 iPlayer, try the following troubleshooting steps.聽<br /> 聽</p> <p><img alt="Image of the playback screen on the iPlayer website with the video not working and displaying in black" data-entity-type="file" data-entity-uuid="6d26876b-d89f-4afb-a0bf-88c88c760103" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/BlankScreen1.png" width="1601" height="872" loading="lazy" /><br /> 聽</p> <ol><li> <p><strong>Refresh the page</strong><br /> If you're using a Windows PC, press the F5 key on your keyboard. If you're using a Mac, hold down the Command聽key and then press the R聽key.</p> </li> <li> <p><strong>Try another browser</strong><br /> You could be having an issue with a particular browser, so try another to see if that helps. Check the聽<a href="/iplayer/help/questions/supported-devices/supported-browsers-os" title="Supported internet browsers and operating systems"><strong>Supported internet browsers and operating systems</strong></a> page for a list of browsers we support for use with 麻豆官网首页入口 iPlayer.</p> </li> <li> <p><b>Clear your cache</b><br /> If the programme plays on a different browser, try clearing the cache on your original browser as this may resolve the issue. Check the following page for help:聽<strong><a href="/iplayer/help/questions/computer-issues/clear-cache-data">How do I clear the cache (browsing data or temporary internet files)?</a>聽</strong></p> </li> </ol><h3><br /> Does it only happen when switching to聽full screen?</h3> <p>If it only happens when you switch over to full screen mode, check the聽<strong><a href="/iplayer/help/questions/computer-issues/full-screen-blank">Why do I get a blank screen when switching to full screen?</a>聽</strong>page.</p> <p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4966 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/computer-issues/clear-cache-data <span>How do I clear the cache (browsing data or temporary internet files)?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Your browser saves information from websites to help them load more quickly next time you visit them and to remember any settings you set. This is known as a聽<strong>cache</strong>.<strong>聽</strong>If you鈥檙e experiencing problems with a 麻豆官网首页入口 website, try signing out of your account and聽clearing the聽cache. Here's how:</p> <h2>Windows</h2> <p><strong>Google Chrome</strong></p> <ol><li>Sign out of your 麻豆官网首页入口 account (click on your account name and select <strong>Sign out聽</strong>then <strong>Continue</strong>)</li> <li>Click the Chrome menu聽button聽on the browser toolbar (three vertical dots) and select <strong>Clear browsing data</strong></li> <li>Use the menu at the top to select the amount of data that you want to delete; select <strong>beginning of time</strong> to delete everything</li> <li>Select the tickboxes for the types of information that you want to remove</li> <li>Click <strong>Clear browsing data</strong></li> </ol><p><strong>Firefox</strong></p> <ol><li>Sign out of your 麻豆官网首页入口 account (click on your account name and select <strong>Sign out</strong>聽then <strong>Continue</strong>)</li> <li>Click on the Menu button (three horizontal lines on the top right), then select聽<strong>Settings</strong></li> <li>From the menu choices on the left, select <strong>Privacy & Security</strong></li> <li>In the <strong>Cookies and Site Data</strong> section, click <strong>Clear Data</strong></li> <li>Select <strong>Cached Web Content</strong></li> <li>Click <strong>Clear</strong></li> </ol><p><strong>Edge</strong></p> <ol><li>Sign out of your 麻豆官网首页入口 account (click on your account name and select <strong>Sign out</strong>聽then <strong>Continue</strong>)</li> <li>Click on the Menu button (three dots on the top right), then select聽<strong>Settings</strong></li> <li>Choose聽<strong>Privacy, search, and services聽</strong>from the left-hand menu</li> <li>Under聽<strong>Clear browsing data聽</strong>select聽<strong>Choose what to clear</strong></li> <li>Choose a time range to remove.聽<strong>All time聽</strong>will clear all of your browser cache.聽</li> <li>Tick聽<strong>Cookies and other site data</strong></li> <li>Click <strong>Clear now</strong></li> </ol><p>聽</p> <hr /><h2>Apple Macintosh</h2> <p><strong>Safari</strong></p> <ol><li>Sign out of your 麻豆官网首页入口 account (click on your account name and select <strong>Sign out</strong>聽then <strong>Continue</strong>)</li> <li>In the Safari menu, select <strong>Clear History and Website Data</strong></li> </ol><p><strong>Firefox</strong></p> <ol><li>Sign out of your 麻豆官网首页入口 account (click on your account name and select <strong>Sign out</strong>聽then <strong>Continue</strong>)</li> <li>In the Firefox menu, go to <strong>Tools</strong> and select <strong>Clear Private Data</strong></li> <li>Ensure the Cache box is ticked</li> <li>Click <strong>Clear Private Data Now</strong></li> </ol><p><strong>Google Chrome</strong></p> <ol><li>Sign out of your 麻豆官网首页入口 account (click on your account name and select <strong>Sign out聽</strong>then <strong>Continue</strong>)</li> <li>In the Chrome menu, select <strong>Clear Browsing Data</strong></li> <li>Select the checkboxes for the types of information you wish to remove</li> <li>Use the Clear data from this period menu to select the amount of data you want to delete</li> <li>Click <strong>Clear Browsing Data</strong></li> </ol><h3>聽</h3> <hr /><h2>iPad or iPhone</h2> <p><strong>Safari</strong></p> <ol><li>Sign out of your 麻豆官网首页入口 account (click on your account name and select <strong>Sign out</strong>聽then <strong>Continue</strong>)</li> <li>Open the <strong>Settings app</strong> on your iPad or iPhone</li> <li>Scroll down the list of options on the left and tap on <strong>Safari</strong></li> <li>On the right, choose<strong>聽Clear History and Website Data</strong></li> </ol><p><strong>麻豆官网首页入口 iPlayer app</strong></p> <ol><li>Sign out of your 麻豆官网首页入口 account (tap on your account name and select "<strong>Sign聽out</strong>" then "<strong>Continue</strong>")</li> <li>Delete and reinstall the app. Please bear in mind that this will remove any programmes you have downloaded. When you reinstall, you will need to download these again<br /> 聽</li> </ol><hr /><h2>Android phone or tablet</h2> <p><strong>Internet browser</strong></p> <p>How to clear the cache on your Android device's internet browser will depend on the browser your device uses. For information on how to clear the browser cache on most Android devices, <a href="https://www.wikihow.tech/Clear-Your-Browser%27s-Cache-on-an-Android" title="wikiHow: How to clear your browser's cache on an Android"><strong>check this wikiHow article</strong></a>. The 麻豆官网首页入口 is not responsible for the content on external sites.聽</p> <p><strong>麻豆官网首页入口 iPlayer app</strong></p> <ol><li>Long-press on the 麻豆官网首页入口 iPlayer app then select聽<strong>App info</strong></li> <li>Under聽<strong>Storage and cache</strong>,聽choose聽<strong>Clear cache</strong></li> </ol><p>If you continue to have problems after clearing the cache, try clearing the storage. There are two ways to do this.聽</p> <ol><li>Long-press on the 麻豆官网首页入口 iPlayer app then select聽<strong>App info</strong></li> <li>Under聽<strong>Storage and cache</strong>, choose聽<strong>Clear storage*</strong></li> </ol><p>鈥嬧€媃ou can also delete and reinstall the app*聽</p> <p>*Please bear in mind that this will remove any programmes you have downloaded. When you reinstall, you will need to download these again</p> <hr /><p>The 麻豆官网首页入口 is not responsible for the content of non-麻豆官网首页入口 websites.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:03 +0000 Anonymous 5183 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/computer-issues/flash <span>Why am I seeing an error message when I try to play 麻豆官网首页入口 audio and video?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Some 麻豆官网首页入口 media players stopped聽working from October 2020. Your device is affected if you see the message:聽</p> <ul><li><strong>This player will stop working on your device soon聽</strong>OR</li> <li><strong>This player no longer works properly on your device</strong></li> </ul><p>This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. This is out of the 麻豆官网首页入口's control.</p> <h3><br /> What do I need to do to keep watching and listening?</h3> <ol><li><strong>Find out your device's operating system</strong><br /> What you need to do depends on the operating system on your device. (The operating system controls the device's hardware and software.)<br /><br /> Find this out by checking <a href="http://whatsmyos.com/" title="What's My Os?"><strong>whatsmyos.com</strong></a> through your device's internet browser (read our <a href="http://www.bbc.co.uk/help/web/links/" title="麻豆官网首页入口 Help: Our approach to external linking"><strong>external links policy</strong></a>).<br /> 聽</li> <li><strong>Based on your operating system, follow these instructions:</strong></li> </ol><style type="text/css"> <!--/*--><![CDATA[/* ><!--*/ <!--/*--><![CDATA[/* ><!--*/ table.tableizer-table { font-size: 12px; border: 1px solid rgba(204, 204, 204, 1); font-family: Arial, Helvetica, sans-serif } .tableizer-table td { padding: 4px; margin: 3px; border: 1px solid rgba(204, 204, 204, 1) } .tableizer-table th { background-color: rgba(16, 78, 139, 1); color: rgba(255, 255, 255, 1); font-weight: bold } /*--><!]]]]><![CDATA[>*/ /*--><!]]>*/ </style><table class="tableizer-table"><thead><tr class="tableizer-firstrow"><th>Operating system</th> <th>Instructions</th> </tr></thead><tbody><tr><td><strong>Apple Mac pre-10.12</strong></td> <td>If your web browser is Safari, 麻豆官网首页入口 videos still work but at a lower quality. For the best quality, use an alternative browser. We list 麻豆官网首页入口 iPlayer compatible browsers here:聽<strong><a href="/iplayer/help/questions/supported-devices/supported-browsers-os">Supported internet browsers and operating systems</a></strong>. Or, upgrade your operating system to at least 10.12.</td> </tr><tr><td><strong>Windows XP and Vista</strong></td> <td>Unfortunately, these operating systems are no longer compatible.</td> </tr><tr><td><strong>Windows 7, 8.1, or 10</strong></td> <td>You can either update your web browser or use an alternative one. 麻豆官网首页入口 iPlayer compatible browsers are listed here: <strong><a href="/iplayer/help/questions/supported-devices/supported-browsers-os">Supported internet browsers and operating systems</a></strong>.</td> </tr><tr><td><strong>Linux Ubuntu 11.x</strong></td> <td>Try upgrading your browser or try a different browser. We list 麻豆官网首页入口 iPlayer compatible browsers here: <strong><a href="/iplayer/help/questions/supported-devices/supported-browsers-os">Supported internet browsers and operating systems</a></strong>.</td> </tr><tr><td><strong>Android 4.4 or below</strong></td> <td>Unfortunately, the device will no longer be compatible with 麻豆官网首页入口 media players. If you can update the operating system to 5.0 or above, try the 麻豆官网首页入口 iPlayer app (it's available from the <strong><a href="https://play.google.com/store/apps/details?id=bbc.iplayer.android">Google Play Store</a></strong>).</td> </tr><tr><td><strong>Android 5 or higher</strong></td> <td>Try upgrading your browser or try a different browser. If that doesn't work, try upgrading your operating system. If that still doesn't work, it means the device will no longer be compatible. 麻豆官网首页入口 iPlayer compatible browsers are listed here: <strong><a href="/iplayer/help/questions/supported-devices/supported-browsers-os">Supported internet browsers and operating systems</a></strong>.<br /><br /> Or, to watch 麻豆官网首页入口 iPlayer programmes, try installing the 麻豆官网首页入口 iPlayer app for Android (OS 5.0 or above, available from the <a href="https://play.google.com/store/apps/details?id=bbc.iplayer.android"><strong>Google Play Store</strong></a>).</td> </tr><tr><td><strong>Kindle Fire OS 4</strong></td> <td>Try upgrading your operating system. If that still doesn't work, it means the device will no longer be compatible.</td> </tr></tbody></table><p>聽</p> <p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>06 October 2023</span> Fri, 06 Oct 2023 10:55:03 +0000 Anonymous 12151 at http://bbc-iplayer-help.local