http://bbc-iplayer-help.local/ en http://bbc-iplayer-help.local/questions/need-more-help/s4c-help <span>How can I get help with S4C on 麻豆官网首页入口 iPlayer?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>For any <strong>help, enquiries</strong> or<strong> complaints</strong> about S4C content, please contact S4C directly: <strong><a href="https://www.s4c.cymru/en/contact-us/">S4C Support</a></strong>.<br /> 聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:42:28 +0000 Anonymous 4694 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/need-more-help/report-prog-problem <span>How can I report a problem with a programme?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>First, check the聽<strong><a href="/iplayer/help/known-issues">known issues page</a></strong>聽to see if the problem聽you've spotted is already listed.</p> <p>If it鈥檚 not, get in touch via our聽<a href="/iplayer/help/contact-iplayer-help" title="麻豆官网首页入口 iPlayer: Contact Us"><strong>webform</strong></a> or聽our聽<strong><a href="/iplayer/help/questions/need-more-help/live-chat" title="麻豆官网首页入口 iPlayer Help - Webchat">live chat聽service</a></strong>. Please tell us:聽</p> <ul><li>The name of the programme</li> <li>What episode it is (title and/or date)</li> <li>Whether you're experiencing the problem on the website, the mobile/tablet聽app or on the TV app</li> <li>Whether you're watching live, on demand or as a download</li> </ul></div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:44:09 +0000 Anonymous 4778 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/need-more-help/sounds-help <span>Where can I get help and support with 麻豆官网首页入口 Sounds?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>For help with and information about 麻豆官网首页入口 Sounds, please visit the <a href="/sounds/help/"><strong>麻豆官网首页入口 Sounds help site</strong></a>.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:44:09 +0000 Anonymous 4800 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/need-more-help/live-chat <span>Can I contact you using Live Chat?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Yes, you can! With live chat you can have a conversation with an iPlayer support agent to help solve any problems or answer your questions quickly.聽</p> <h3><br /> When is live chat available?</h3> <p>When we are here, you'll see the Live Chat button on the right-hand side of the screen.聽Otherwise, you can still get in touch with the team by clicking <strong>Contact Us</strong> below. You might also find the answer to your question elsewhere on our help site.</p> <h3>How do I use live chat?</h3> <p>Across the Help Site, just click on the live chat icon (on the right of the page), and you鈥檙e off!<br /> 聽</p> <p><img alt="Image of the help site with the Live Chat icon highlighted on the right hand side" data-entity-type="file" data-entity-uuid="573c6ef7-6532-4590-8e17-8ca8d226ab79" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/LiveChat1.png" width="1927" height="702" loading="lazy" /></p> <h3>When we don鈥檛 know the answer...</h3> <p>While we鈥檒l try our best to help you and answer your questions, there will be times when we won鈥檛 be able to find an answer 鈥� we get asked an incredible amount of questions 鈥� and we鈥檒l need to check for ourselves. When this happens, we鈥檒l take your contact details and email you back later.</p> <h3><br /> How can I聽get help when live chat isn't available?</h3> <p>If you can't find the answer you're looking for on our help site, and if no Live Chat agents are available, you can聽contact us via our <a href="/iplayer/help/contact-iplayer-help/#/Need%20more%20help?">web form</a>. Please tell us as much information as possible about any issue you're having and we will get back to you via email as soon as we can.</p> <h3><br /> Let us know how we did!</h3> <p>If you do take part in a live chat session, please provide feedback 鈥� it takes less than a minute and will help us to improve the service.</p> <p>聽</p> <p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4964 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/need-more-help/general-enquiries <span>Do you have a help site for programme enquiries and the 麻豆官网首页入口 in general?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Yes, the <strong><a href="http://www.bbc.co.uk/contact/questions/">麻豆官网首页入口 Questions聽site</a>聽</strong>锘縧ists answers to commonly asked questions about our latest programmes as well as general information about the 麻豆官网首页入口 and the services we offer.</p> <p>For more information about a specific programme, check that programme's website. To find a programme's website, head to the <a href="/programmes/a-z" title="麻豆官网首页入口 Programmes: A-Z"><strong>A-Z programme directory</strong></a>.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:03 +0000 Anonymous 5177 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/need-more-help/contact <span>How can I contact 麻豆官网首页入口 iPlayer Support or give feedback?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>We try to keep our help site up to date with the latest issues and guidance. However, there may be times when you can鈥檛 find an answer to your question or you鈥檒l need to contact us if you鈥檙e experiencing an issue that鈥檚 not listed. Here's how to get in touch:</p> <ul><li> <h3>Live chat</h3> <p>With live chat you can have a conversation with a 麻豆官网首页入口 iPlayer support agent in real-time to help solve any problems or answer your questions quickly. Check our聽<strong><a href="/iplayer/help/questions/need-more-help/live-chat" title="Can I contact you using Live Chat?">Can I contact you using Live Chat?</a> </strong>page to find out how to use live chat.</p> </li> <li> <h3>Webform</h3> <p>If you can't find the answer you're looking for on the help site or our live chat agents aren't available, <a href="/iplayer/help/contact-iplayer-help" title="麻豆官网首页入口 iPlayer Help: Contact"><strong>leave us a webform</strong></a>.聽Just click "Contact Us" at the bottom right of any FAQ to reach聽the webform. You can use our webform to <strong>report an issue</strong>, <strong>leave feedback</strong>, <strong>ask a question</strong>, <strong>make a suggestion</strong>, or <strong>make a complaint</strong>. We'll get back in touch with you via email as soon as we can.</p> </li> </ul><p>Remember to check our <a href="/iplayer/help/known-issues/" title="麻豆官网首页入口 iPlayer Known Issues"><strong>known issues聽page</strong></a>聽if you've spotted an issue as we might already be aware of it. You'll also find聽updates on the issues we're aware of.聽<br /> 聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:50:44 +0000 Anonymous 5201 at http://bbc-iplayer-help.local