Three Ireland wrongly bills customers for data roaming fees

Image source, Three

Three Ireland has apologised after adding bogus roaming fees to customers' bills.

In some cases, subscribers had been told 鈧160 ($179; 拢147) for that exceeded their allowance.

Many were alerted to the charge by a series of text messages from the firm, and then found that their service had been suspended as a consequence.

"a system upgrade error".

It added on social media that it was currently trying to identify which customers had been affected "in due course".

Some users have complained that they have been told they will have to wait several days for the money to be reimbursed.

Skip Twitter content
Allow Twitter content?

This article contains content provided by Twitter. We ask for your permission before anything is loaded, as they may be using cookies and other technologies. You may want to read Twitter and before accepting. To view this content choose 'accept and continue'.

Warning: Third party content may contain adverts

End of Twitter content

Others said they had to wait hours in line to have their calls to Three's support service to be answered, because there were hundreds of others waiting in the queue in front of them.

Some users reported continuing to have received the

But a spokeswoman for Three said the problem had now been dealt with.

"Due to a system upgrade error, a number of customers may have experienced issues with roaming charges yesterday," she told the 麻豆官网首页入口.

"All service has now been fully restored."