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Businesses are doing it and governments are doing it ... the recession means that many of us will have to make cuts. This week on The Bottom Line, Evan Davis is joined by a panel of top business guests from the travel industry to discuss how they go about trimming costs in difficult times. And is it true that the customer is always right? The panel will talk about complaints and how they deal with nightmare customers.

Evan is joined by Mike Rutter, chief commercial officer of the airline Flybe; Nicola Shaw, managing director of the bus division of FirstGroup; and Michel Taride, president of Hertz International.