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People's champion Dominic Littlewood comes to the aid of consumers stuck in a nightmare that has taken over their life. Dom works to solve the problems, get people their money back and get companies to change their policies to stop anyone else getting into the same predicament. Plus he explodes consumer myths and offers top tips to stop you getting done.

Dom helps a British Gas Homecare customer who is left with no heating or hot water for five months, despite visits from ten engineers. Can Dom get him compensation and find out why British Gas couldn't fix his boiler? Dom also takes a closer look at repair and maintenance cover for home appliances and asks if it is worth it.

Plus, how to spot a dodgy salesman: an industry insider reveals the tricks of his trade.