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Retail guru Mary Portas tells Richard about her new show Mary Portas: Secret Shopper. She's explains why being offered chocolate at the checkout at a certain stationery chain is not her idea of great service.

Jenny Eclair talks about life in the jungle in 'I'm a Celebrity' - what was the truth about Gillian McKeith's behaviour? - and her new stand-up tour.

And in the final hour, David Schneider helps Richard to judge the quality of your gripes in the 'Moan-In'.

Email: bacon@bbc.co.uk Twitter @richardpbacon.