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Dominic Littlewood is called in by a retired policeman who spent 10,000 pounds on a green heating system, only to find his energy bills went up instead of down. Dom challenges the company's bold claims that their system could save up to 75 per cent on energy bills and goes to the managing director in person to ask for a refund.

Plus, a cautionary tale reveals the dangers of signing up to finance agreements without knowing your rights.