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The Sale of Goods Act 1979 protects consumers who buy from traders by adding statutory rights to every contract.

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Under the Act if you buy something from a shop that is faulty, not as described or breaks down sooner than you could reasonable expect you can get a refund or repair.

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This also applies to second hand goods, if you’re sold a product with an existing fault and it wasn’t made clear to you when you bought it - you should be entitled to a refund, repair or replacement.Ìý

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When you buy at a distance, online, over the phone or by mail order, you have the same rights as you would if you made the purchase in a shop and you are also protected under the Distance Selling Regulations 2000.

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This means that if you change your mind you can cancel up to (normally) seven working days after the date you received the goods and receive a full refund.

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To find out more about your rights when buying goods visit