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Angela heads to the British consulate in Palma, Mallorca, where the staff are dedicated to looking after the great British holidaymaker. She meets the team who deal with everything from arrests to accidents, lost passports to lost lives.

Across the waters in mainland Spain, Helen meets Joy and Alan, who became victims of highway robbery, and drops into the British Consulate in Malaga to see what is being done about the latest crime to hit British holidaymakers. Can Helen rebuild Alan and Joy's confidence in travelling and give them an experience that will help them forget their highway hell?

Meanwhile, Joe delves into some downright dodgy hotels on a mission to put things right. From cockroaches in Tenerife to pests in Dominican Republic, can Joe convince the owners to re-vamp and re-think the hotels that we save up all year to stay in?