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We are saddened to read the concerns of Mr Wilson and his wife and disappointed that they did not discuss these with the ward team during Mrs Wilson admission. 听We have shared their concerns with the relevant ward team to ensure that learning points are shared and acted upon. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

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We are determined to learn from this case and will ensure that all our staff are able to communicate effectively with听those patients with hearing impairments. For example making staff aware that听the speaker has light on their face so that patients can lip read and see facial expressions. Reducing听background noise where possible,听considering听using a quite room to communicate, using gestures to communicate and checking hearing aids (if used) are working properly.

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On admission to the unit the nursing staff assessed Mrs Wilson needs and have recorded that she is both deaf and mute and communicates with British Sign Language听(BSL) and writing. It听is also recorded that Mr Wilson was deaf but able to lip read and Mr Wilson assisted the nursing staff with interpreting. 听As Mr Wilson has stated the ward requested for a professional sign language interpreter听to attend the ward to assist with communication. 听As per guidance this was requested, unfortunately there was a delay in an interpreter being available for which we apologise.

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