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After claiming back more than 拢13,000 in mis-sold PPI, Shirley and her husband feel they were then hit with unfair charges by their claims management firm. Dom comes to the rescue and takes up the fight on their behalf, but this case is far from simple; as Dom investigates, it seems there have been crossed wires between the couple, their bank and their claims management firm. But can it be sorted out?

Plus, Rani Price hits the streets to test people on their rights when it comes to internet speeds, and she meets an industry insider who dishes the dirt on dodgy damp proofing.