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Dom hears from three pensioners who all thought they had savings in passbook bank accounts, only to discover their money had disappeared. They say they did not withdraw their savings, but the banks are adamant they did. Dom takes up the fight and challenges the bank in question - but are these three cases actually part of a much bigger problem?

Rani Price hits the streets to test people on their rights on shopping in the sales, and there's the tale of a lady who managed to get compensation after an electrical fire in her rented property.