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When Tina was woken in the middle of the night to find her house was on fire, she was initially grateful to have got herself and her daughters out unscathed. But she got a nasty shock when her insurance company refused to pay out. Dom steps in to find out why the company are refusing to honour her claim but can he do anything to help her out?

Plus, Rani Price hits the streets to see if we can spot a fake, and the cautionary tale of how one man invalidated the warranty on his laptop by taking it to the wrong repair shop.