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If there's one thing you don't want to be late for it's your wedding, but that's the nightmare John and Vicky were facing when the coach they'd hired to take them and their guests to the registry office failed to turn up. Getting a refund from the company has proved nigh on impossible, but Dominic Littlewood hopes to change that when he takes on their case.

Plus Rani Price hits the streets to test people on their rights when buying furniture, and we hear a cautionary tale of how free trials can sometimes have hidden costs.