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Gloria Hunniford, Angela Rippon and Julia Somerville investigate customer service, and put to the test one of the biggest consumer bugbears of all - how long it takes for big companies to answer a call. Also, as the team tries to resolve a problem that has dragged on for a year with a high street name usually considered one of the country's most reliable, they discover how doing her neighbour a favour led to one woman receiving an unwelcome visit from the police. Plus, why some shopping websites may not be based where you think, and a man upset about a disastrous building job has his troubles resolved.