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The team investigate cases where viewers say they haven't had what they paid for - and reveal how social media is transforming the speed and success of getting a complaint resolved.

Also, the online florists who don't always deliver what they promised, and why their stock might never have been near a traditional flower shop. Plus, a birthday party ruined when the company booked for some serious pampering didn't show up, a cold call that had disastrous - and costly - consequences, and more problems solved at the Rip Off Britain Pop-Up shop.