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The insurance industry is accused of underpaying pensions to customers with health problems. More than half of people reaching retirement do not search for the best annuity - a pension for life - on the open market. They stay with their own provider. And it's emerged that as many as half of these customers are not being given the enhanced annuity they should get on grounds of ill health.

RBS and Nat West suffered another IT failure this week - the day after they were fined 拢56m for a previous outage that left 6.5m customers without access to their bank accounts for many days. Why are these annoying stoppages continuing? And what can the banks or the regulator do about them?

Royal Mail delivery staff are being trained to spot scam mail being sent by fraudsters to vulnerable people. They're working with Trading Standards officers to warn customers who are being targeted by the likes of fake prize draws. And Royal Mail says it is cancelling the contracts of some offending firms.

And we hear how people who invested money in a foreign-exchange trading website have been left stranded after the site suddenly disappeared.