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Dom meets the family who ordered three doors and a window from one of the country's leading windows, doors and conservatories specialists. They were shocked to find that they couldn't open their front door. Paul Buckingham bought ten windows and found they made a whistling noise. Dom gets on the phone to the head of Customer Standards to try to get a resolution.

Dom also meets the motorist who was a victim of fraud after looking to buy a car over the internet and discovers that new and used cars can come with a huge range of warranties - but are they any good?