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Angela Rippon, Gloria Hunniford and Julia Somerville uncover a new twist to the problems hundreds of viewers have had with passport websites that aren't what they seem. Refuse to pay the charges of one of them, and you could end up in court.

Also, the homeowners who've spent months waiting for a phone line to be installed - and how that's affected them in an emergency. Plus, a woman who says compensation for late-running trains can be as delayed as the journeys themselves, and the TV extras who haven't been paid.