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Hospitals are mainly about the medical staff and the patients but what about the other inhabitants of these places - the porters, the hospital radio DJs, the chaplains and the managers? This show follows these other people. They could be called 'non-essential' but they would all strongly disagree.

A new manager, Susan Mitchell, has recently taken over the beleaguered Brimlington hospital and is making changes. She comes from a commercial management background and many of her changes are focused on making money. She expands the little newsagents, puts parking prices up and installs a new 'point-of-care' patient entertainment system that costs 拢10 for 24 hours. This show follows how the big decisions affect the little people, and raises the question - should half of these people even be in a hospital anyway?