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After seeing the damage to one family's home following a faulty tumble dryer catching fire, Gloria Hunniford, Angela Rippon and Julia Somerville investigate whether enough is being done to contact customers when a product is recalled for safety reasons and reveal new ways to check if your appliances are safe.

A group of neighbours discover they have been paying too much for their water for decades. So why can't they get all their money back - and could you be in the same position?

Plus a look at why a teenager ended up with sky-high bills after sending smiley faces on one of Britain's best-selling mobile phones, and more are problems solved at the Rip Off Britain Pop-up shop.