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Gloria Hunniford, Angela Rippon and Julia Somerville investigate complaints about charities, discovering what is being done to tackle aggressive or pushy fundraising tactics.

They also meet a pensioner who is angry that a name he trusted was charging him five times as much for his home insurance as he could pay elsewhere.

There is also advice for anyone unhappy with a packaged bank account, and the team explores whether loyalty ever pays, after finding that sticking with the same old names could leave you hundreds of pounds out of pocket.