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Gloria Hunniford, Angela Rippon and Julia Somerville investigate companies that haven't stuck to even the most basic of promises, getting to the bottom of why viewers simply haven't received the goods or services they paid for. Including the stories of the music fans led on a wild goose chase after forking out hundreds of pounds for tickets they never received and a removal firm that's kept one family waiting the best part of a year to get back its possessions. Plus how a business let down hundreds of people after claiming it stocked must-have goods no longer available elsewhere, and more viewers' problems are resolved at the Rip Off Britain pop-up shop.