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Lucy Alexander is joined by three inventors to watch footage of customers as they unbox, test, review and score their precious products.

Budding entrepreneur Gerald鈥檚 interest in fashion was to be the inspiration for his invention, a unisex t-shirt that repels water-based liquids and kills odour-causing bacteria. Nutritionist Helen found her product inspiration through her interest in healthy eating. Keen to find a way to connect parents and kids through cooking, Helen came up with the idea of a monthly subscription baking box that fits through the letterbox and contains a seasonal recipe card, the dry ingredients needed for the recipe and an activity pack to get the whole family involved. Serial inventor James had his lightbulb moment at his engagement party. On seeing his grandparents struggle to open a bottle of champagne due to arthritis, James came up with a quirky product that fits around the cork and helps lever it from the bottle.

Once all three inventors have watched the customer responses and given their own thoughts on the feedback, Lucy reveals who has won the coveted The Customer Is Always Right winner鈥檚 trophy.