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The team report on people who say they are trapped in nightmare situations through no fault of their own, including pensioners who say they are being pushed out by companies who are making the shift online. Also, how moving into some new build homes comes with strings attached when it comes to your choice of broadband provider, and guarantor loans. They’re the latest craze for people wanting to borrow a few pounds – but if you’re tempted to take one out, it's vital to know what you’re signing up to. And the virtual advice clinic opens its doors once more, with plenty of take-home tips to keep more of your money in your pocket.