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Care worker Peter was exhausted when he came off shift and answered the phone to the wrong person. Despite repeatedly questioning the scammers, who claimed to be calling from his bank's fraud team, Peter was eventually won over and ended up handing over almost 拢3,500. He is worried about how and why he was targeted, and he hopes Michelle and Mavis can provide the answers for him.

Also in the episode, Michelle meets Jim Browning, a scourge of scammers, for an online interview to learn how Jim has been hacking into the hackers and working with police to bring them down. Finally, we meet Theresa, who has lost a six-figure sum to cryptocurrency scammers and is worried about all the information she has given away in the process.