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The biggest celebrations in people's lives would be nothing without great hospitality operators working tirelessly behind the scenes. Tom looks at how the industry delivers exceptional service on a huge scale.

In Wolverhampton, Tom meets the team behind Grand Station, a large events venue housed in a former railway station. In the Scottish village of Grandtully, the Highland Chocolatier supplies the trade with fine chocolates relied upon by the hospitality industry. And Tom has a huge catering event of his own: the Six Nations rugby match between England and France at Twickenham.