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CrowdStrike's faulty software update caused what may be the largest IT outage in history costing billions of dollars. But is this just the price we pay for being so reliant on digital infrastructure? We talk about the lessons learned with a cyber influencer and author. And how to move forward with the boss of global cyber security firm the NCC Group. Plus what does this all say about our readiness for the latest artificial intelligence breakthroughs? We speak to the 'AI-first' CEO of IT consultants Avanade.