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Julia Somerville, Louise Minchin, Gloria Hunniford and the Rip Off Britain team in Salford reveal the story of how a car finance company’s mistake led to the credit record of a man from Blackpool being merged with a man from south Wales who shared his name - leading to problems when he attempted to apply for a mortgage.

We ask whether deaf movie lovers are being short-changed by leading cinema chains, and hear from the broadband company’s customers who say quitting their contract is far too difficult.