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The eye-opening story of how Britain's multi-billion pound financial mis-selling scandal came about. With first-hand accounts from bank bosses, sales staff, politicians and customers, the film charts three decades of extraordinary changes inside our high street banks. They brought us convenient free banking services, easy credit and paid their way at the centre of the nation's economy. But as bankers now candidly admit, along the way they abused the trust of their customers, and sacrificed long-term relationships for quick profits. The fallout from mis-selling has driven some small business owners into financial distress. RBS chairman Sir Philip Hampton, Lloyds Group CEO Antonio Horta Osorio, the archbishop of Canterbury and Gillian Tett dissect the causes of this banking crisis and ask how such a dysfunctional system can be rebuilt for the future.