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Piano technician Ulrich Gerhartz's job is to prepare Steinway pianos for performances by the world's leading pianists. Ulrich knows many of the great performers and how they like their instruments. It's his role to maintain pianos at the highest level and, when looking after concerts, he's on hand before, during and after the recital to ensure the piano is in the best possible condition for each individual pianist.

First broadcast on The Piano Man, 12 March 2018.