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James Timpson runs the company founded by his great grandfather and says he tries to maximise staff happiness what he calls 鈥渦pside down management鈥�, which is the subject of his new book 鈥楾he Happy Index鈥�.

He believes his employees鈥� wellbeing is the secret to running a successful company.

James is also Chair of the Prison Reform Trust and has pioneered the recruitment of ex-offenders to work in his high street shops.

Speaking to 5 Live鈥檚 Nihal Arthanayake, he said: 鈥淧eople perform consistently until something goes wrong and normally something goes wrong away from work.

鈥淚t鈥檚 a boss鈥檚 job to be able to support them to help them with those things outside of work, just as much as it is to help them with the things inside work.鈥�

This clip is originally from 5 Live Nihal Arthanayake on Wednesday 14th February 2024.