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Although it can be frustrating, there are also instances when chat bots and automated call handlers can give quick resolutions without long wait times. Consumer champ Matt Allwright helps crack the customer service code with his ultimate web chat phrasebook to help get the best robot responses. He also explains how to speak to a human.

To watch this with subtitles, go to 麻豆官网首页入口 iPlayer and search for Morning Live from 28/01/25.