I鈥檓 having problems with my password

Remember, your password needs to include:

• Eight or more characters
• At least one letter
• At least one number or symbol

When you鈥檙e picking a password, we will alert you if it鈥檚 been part of a data breach on the internet 鈥� in other words, if it鈥檚 on a list that hackers can access. Choosing a different password will help to keep your account secure. Your password stays hidden, so no one sees it during this process.

Can鈥檛 remember your password?

You鈥檒l need to reset it. Here's how to do that:

1. Go to the  page.
2. When requested, enter the email you used to register with the 麻豆官网首页入口. (If you registered with a fake email, you won鈥檛 be able to change your password, so you鈥檒l need to register for a new account.)
3. We鈥檒l then send you an email with a link to reset your password. You might need to check your junk or spam folder (if it doesn鈥檛 come through, follow the steps above again).
4. When you receive that email, click the link and you鈥檒l be taken to a page where you can create a new password.

Be sure to remember your new password for next time, but don't write it down anywhere in case someone finds it.

Under 13?

Sorry, but you can鈥檛 reset your password if you鈥檝e forgotten it. Instead you鈥檒l need to .

I鈥檓 having problems with my email

Here are a few things to check:

1. Check it鈥檚 formatted correctly, without any spaces or typos.
2. Is the email address the one you registered for a 麻豆官网首页入口 account? If not, you can .
3. Did you register when you were under 13 years old? If so, you will have registered with a username, not an email address. Try signing in with your username.

If you haven鈥檛 used your account in the last year, we may have classed it as dormant or deleted it in line with our privacy policy. Please check your inbox to see if we've sent you any emails about this recently.

Having trouble verifying your email?

You can get help verifying your email here.

I鈥檓 having problems with my username

Usernames are used instead of email addresses in accounts for under 13s.

Here are a few things to check:

1. Check it鈥檚 formatted correctly, without any spaces or typos.
2. Try entering your email address instead. Anyone aged 13 or over must sign in with their email address, not a username. If that works, remember to use your email address whenever you sign in from now on.
3. Are you sure you鈥檙e entering the username you used to register with the 麻豆官网首页入口? If not, you can .