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Frequently Asked Questions

麻豆官网首页入口 Music Awards 2016

Your questions answered about the ticket process, disabled access and the event itself.

Tickets

How Secure is the ticketing system?

All tickets have a unique barcode and a reference number that relates to the details of the person who has booked the tickets. The bar code is scanned at the entrance to the event and tickets with an invalid barcodes will be rejected.

Tickets are fully traceable and can be cancelled at any time by invalidating the barcode.

PLEASE DON’T RISK BUYING OR OBTAINING TICKETS THROUGH UNOFFICIAL CHANNELS.

There are no official tickets on sale through any auction websites or outlets. Our barcode system also means that if tickets are stolen the original customer can ask for replacements which will invalidate the original barcode. Therefore if you buy tickets from another source you will have no way of knowing if the barcode is valid until you reach the entrance.

What if I do not receive a confirmation e-mail?

If you have purchased tickets and have not received a confirmation e-mail

Disabled Access Information

How can I access disabled facilities on site?

Visit our page for full details

General Event Information

How do I get to the venue?

for an interactive map of the area. Visitors travelling via public transport should alight at Custom House DLR station for the closest entrance to the event.

Can I bring my own food and drink?

No, you may not bring food and drink into the event. There are plenty of places to eat and drink inside ExCeL London selling a wide variety of food and drink.

What happens if I do?

All food and drink will be confiscated on entry.

Can I buy food and drink at the event?

Yes there are a variety of catering units at the event selling both hot and cold food and drinks. There are bars selling a wide range of beers, wine, spirits and soft drinks.

Can I bring a camera?

Yes, but please be aware that professional photography equipment is not permitted in the venue. This includes zoom lenses

Should I expect to be searched?

The organisers will use their right to search all persons and personal property via bag searches. It is a condition of entry that the ticket holder consents to being searched. They will refuse admission to, or eject from the venue, any person who refuses to be searched by a steward or other person acting on their behalf.

Anyone believed to be under the influence of alcohol or an illegal substance will be refused entry or asked to leave.

For full

Is there any parking?

There is lots of parking at the venue -

Are dogs allowed at the event?

No pets are allowed within the event site. However, assistance dogs will be permitted, please see above accessibility information.

Is there anything that I am not allowed to bring?

The following articles are not permitted on site–knives, fireworks, smoke or gas canisters (including aerosols and nitrous oxide), megaphones, air-horns, sound systems, flares, weapons, dangerous or hazardous items, laser devices, glass vessels, poles, unauthorised items for trading, including any goods using unauthorised event logos, alcohol, studded belts, dog collars, trouser chains, selfie sticks, sharp/large rings and any article that might be used as a weapon and / or compromise public safety.

Can I get back in to the event after I leave?

There is no re-admission to the event. Once you have left the event you will not be able to get back in.

Will there be a printed programme that I can buy at the event?

Yes, there is a printed programme that will give details about the evening and the artists.

Will there be any strobe lighting?

It is likely that there will be strobe lighting.