Main content

Public Service Complaints, Costly Drama School Auditions, Renewable Heat Incentive

There are calls for more to be done about England's complicated public service complaints process, plus the government scheme that 'incentivises' people to waste energy.

Complaining about a public service such as a hospital or school is so complicated that many of us don't even bother. Which? says last year half of us didn't because we think it would not be worth the effort, and nothing would change. There are calls for England to follow Scotland, Wales and Northern Ireland in setting up a single Public Services Ombudsman. Peter White finds out how that might look, and how effective it could be.

A Government incentive set up to get more of us using renewable heat is being criticised for encouraging people to waste energy. The Renewable Heat Incentive was established in 2011, and has been paying non-domestic users for every unit of heat they generate by burning wood or wood pellets. So is the scheme inadvertently encouraging people to burn more wood than they need?

Plus paying for a place on the stage. After Julie Walters' recent comments about the shortage of actors from working class backgrounds, we hear from students who say the price to audition for drama school is too much.

Presented by Peter White
Produced by Natalie Donovan.

Available now

45 minutes

Chapters

  • Public Service Complaints

    There are calls for a centralised public sector complaints service in England.

    Duration: 06:15

  • Roaming Charges

    The EU scraps a plan to ban mobile phone roaming charges.

    Duration: 04:31

  • Northern Ireland strike

    A widespread public sector strike in Northern Ireland

    Duration: 02:23

  • Indian Visa

    Obtaining an Indian tourist visa gets even tougher

    Duration: 03:42

  • Audition Fees

    The high cost of auditioning for drama school

    Duration: 06:52

  • Biomass Boiler

    The Government鈥檚 Renewable Heat Incentive pays to use more fuel

    Duration: 08:59

  • Safety Recall

    How can product safety recalls be more effective?

    Duration: 03:36

Broadcast

  • Fri 13 Mar 2015 12:16

Health

Health

A selection of the best health advice and discussions from You & Yours.

Lifestyle

Lifestyle

From hanging wallpaper to takeaway apps, some of our favourite features about lifestyle.