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If you've ever abandoned a shopping trip midway through because of long queues, rude staff or lack of stock, you're not alone. A new report out this week suggests 80 percent of people have experienced this and its costing retailers billions in lost revenue. We'll hear about one person's experience of a shopping trip gone wrong. And Kyle Ferguson, Chief Executive of Forsta, the company behind the research, discusses its findings with Jo Causon, Chief Executive of the Institute of Customer Service.

It's estimated that one in 14 home viewings are by time wasters, acting either out of curiosity or for future research. We hear why people do it and get advice from property expert and journalist Charlie Lamdin about when you should and shouldn't do it.

And sales of Halloween pet products have jumped up in the past year with pets treats, accessories and even costumes for sale. We hear about some of the ways people are getting pets involved - as well as the do's and don'ts of going about it.

PRESENTER - WINIFRED ROBINSON

PRODUCER - CATHERINE EARLAM