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Gold Scam; Customer Care; Kate Bush

Inside Britain's most-complained-about energy company's customer call centre.

• 45 mins

04/09/2014

Kings Fund report on social care, pacer trains, Karren Brady and the CAB 75th anniversary.

• 45 mins

LPG gas use; Car hire problems; Bungalow building

Peter White looks at LPG fuel use in UK cars and the decline in British bungalow building.

• 45 mins

Who owns your car? Lost luggage, raw denim and Moocs

Shari Vahl finds out why a man was told to hand over a car he thought he owned.

• 45 mins

Call You and Yours: Why do people drop out of university?

Consumer phone-in. Why do students drop out of university?

• 45 mins

Smart meters, More delays for Green Deal

What the cold August and the hot September means for shops and their profits.

• 45 mins

Retail suppliers, Consumer complaining, Food atrocities, nPower, Port Isaac

Is our demand for cheap food in supermarkets damaging farmers? Wth Peter White.

• 45 mins

Fracking, futuristic house selling, fashionable drinking

Insuring your home against fracking damage, popularity of real ale and CGI house-selling.

• 45 mins

IVF costs; Sir Terence Conran; Romance fraud; Phones4U

Research shows that some NHS commissioners are paying over the odds for IVF treatment.

• 45 mins

Call You and Yours: Should IVF be available on the NHS?

Winifred Robinson asks whether IVF treatment should be available on the NHS.

• 45 mins

Copycat websites, British designers, Dogs' homes

How are UK dogs' homes making ends meet? Presented by Winifred Robinson.

• 45 mins

Debt Letters; GP Reform; Pension Liberation; Unworn School Uniform

Winifred Robinson explores how the big six energy firms differ on debt letters.

• 45 mins

Scottish Consumers - What Next?; Reluctant Teen Apprentices; Recovering Shoplifting Debt

With Peter White. Scotland has decided, but where does this leave consumers?

• 45 mins

Flood Insurance; White Collar Boxing; In-Flight Movies

Why would one woman's flood insurance treble ahead of a new deal to keep the cost down?

• 45 mins

Call You and Yours: Why are we shopping a little less at Tesco?

Why are we shopping a little less at Tesco? Presented by Winifred Robinson.

• 45 mins

Scrapping Pedestrianised Streets; Computer Blackmail; Green Deal Fund; Cabin Baggage

Pedestrianised streets were supposed to attract shoppers, so why are some being scrapped?

• 45 mins

Why are motorway services so expensive?

Robbing Mum: A charity reports a rise in family members conning cash from the elderly.

• 45 mins

Pet Pre-Nups; Customer Complaints; Private Tuition

Consumer news with Peter White. Should couples agree in advance who gets custody of pets?

• 45 mins

Publishing scam; Compensation for delayed flights

Winifred Robinson looks at the latest on compensation for delayed airline passengers.

• 45 mins

Call You and Yours: How easy is it to see your GP?

Consumer phone-in. How easy is it for you to see your GP?

• 45 mins

Energy efficiency costs; Tax discs; Publishing deals

Consumer news with Winifred Robinson.

• 45 mins

Family Thieves, Wonga, Building Fund

Winifred Robinson hears how thousands of Wonga customers are having their debt written off

• 45 mins

Access to Work

Access to Work delays and a warning about vets overprescribing antibiotics for pets.

• 45 mins

Could the living wage transform care in the UK?

Living wage, hydrogen cars, bare-faced cheek, beard transplants and Wonga woes.

• 45 mins

Call You and Yours: How easy is it to get good quality care for your parents or relatives?

How easy did you find it to get good quality care for your elderly parents or relatives?

• 45 mins

Care Homes Fire; Green Energy Fraud; Packed Lunches; Botton; Hospital Appointments

Consumer news, including reports on care home fires, and fraud linked to the Green Deal.

• 45 mins

Revisiting the Floods Nine Months On; Why Chilli Sauce Is So Popular

Looking at the lack of protection for older people who have money stolen by family members

• 45 mins

Scam Jobs; Industrial Deafness; Boilers; Kindle Unlimited

Why scam jobs appear on legitimate websites and the rise in claims for industrial deafness

• 45 mins

Best office; Bank scams; Care Quality Commission

Care watchdog says nine out of ten dementia sufferers are likely to experience poor care.

• 45 mins

Call You and Yours: Should NHS workers be banned from striking?

Should NHS workers be banned from striking? Winifred Robinson takes your calls and emails.

• 45 mins