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Science
CASE NOTES
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PROGRAMME INFO
Tuesday 21:00-21:30
Repeat Wednesday 16:30
DrÌýMark PorterÌýgives listeners the low-down on what the medical profession does and doesn't know. Each week an expert in the studio tacklesÌýa particular topic and there are reports from around the UK on the health of the nation - and the NHS.
case.notes@bbc.co.uk
LISTEN AGAINListenÌý30 min
Listen toÌý13ÌýApril
PRESENTER
DR MARK PORTER
Dr Mark Porter
PROGRAMME DETAILS
TuesdayÌý13ÌýAprilÌý2004
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A+E and Triage

Full programme transcript >>

How do we use our accident and emergency departments? Case Notes visits a busy A+E to see what services they offer and how you can get more for your time in your local emergency department.

What makes an emergency?
Many people just go when there’s a real emergency – heart attack or broken bone, but why is the waiting room full of seemingly well people? The Morning After Pill is available at A+E and other services too – but should we be relying on them to provide these services when our GPs and pharmacies cover similar ground?

Efforts to cut waiting times
The Department of Health is trying to reorganise these departments so that we do use them more efficiently. By having a nurse at the entrance to field the queries could cut waiting times for those patients whose only option is A+E .ÌýWe’ll be finding out how the new system will work and what patients and staff feel about the changes.

Dealing with the public
How do the staff cope with the demands of dealing with the public? We’ll be talking to everyone from receptionists to surgeons on their ideal patients and how their life resembles Casualty on the tv.

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